Returns & Refunds

1. Eligibility for Return or Replacement

As our products are consumable food items, we cannot accept returns simply for a change of mind, once a package has been opened. We do offer a replacement or refund if your order arrives:

• Damaged, leaking, or with broken packaging
• Incorrect — a different product than what you ordered
• Short — missing items from your order
• Visibly spoiled, contaminated, or past its best-before date on arrival

Please report any of the above within 48 hours of delivery, along with clear photos or a short video of the product and packaging, and your order number.

2. Non-Returnable Items

• Products that have been opened, used, or consumed (except where the issue is a quality defect reported within the 48-hour window above)
• Products without their original packaging or labelling
• Items purchased under a promotional or ₹0 launch offer are not eligible for a return, unless the item received was damaged, incorrect, or defective

3. How to Request a Return or Replacement

1. Email us at care.annvriksh@gmail.com or message us on WhatsApp with your order number, a description of the issue, and photos/video.
2. Our team will review your request, usually within 1–2 business days.
3. Once approved, we'll arrange a replacement, or a refund — whichever you prefer.

4. Cancellations

• Orders can be cancelled free of charge any time before they are dispatched. Contact us as soon as possible and we'll cancel it and process a full refund.
• Once an order has been dispatched, it cannot be cancelled — you may return it for a refund only if it meets the conditions in Section 1 above.

5. Refunds

• Approved refunds for online payments are credited to your original payment method (card, UPI, or net banking via Razorpay) within 5–7 business days of approval.
• For Cash on Delivery orders, refunds are made via UPI or bank transfer, using the details you provide us.
• Shipping charges are refunded only when the return is due to our error (damaged, incorrect, or defective item).

6. Questions?

We want you to be happy with every order. If something isn't right, please reach out and we'll make it right. See our Shipping Policy for delivery timelines.